COZYPJS TERMS AND CONDITIONS
Effective Date: 2026-05-09

1. OVERVIEW AND ACCEPTANCE
Welcome to CozyPJS. These Terms and Conditions govern your use of our website and any purchases made from our store. By placing an order, you agree to these legally binding terms, which apply to all online transactions. These guidelines do not affect your mandatory local consumer rights.

2. PRODUCT SPECIFICATIONS & CARE
2.1 Fabric & Design
Our loungewear is crafted from 97% Polyester and 3% Cotton Stretch Fabric. Sets feature a short-sleeve shirt with a classic collar and relaxed-fit long pants with a natural waistline.
2.2 Variations
Due to digital display variations and manual manufacturing, slight differences in color and measurements may occur.
2.3 Garment Care
To maintain quality, follow these instructions:
• Gentle hand wash only
• Do not dry clean

3. HEALTH & SAFETY NOTICE
Customers are responsible for reviewing all material and sizing information before purchase. If you have sensitive skin or specific allergies, please verify the fabric details. CozyPJS is not liable for allergic reactions to disclosed materials, except where mandated by law.

4. PURCHASING & PAYMENTS
Accuracy at checkout is the customer's responsibility. Please verify your shipping address and product selection, as modifications may not be possible once processing begins. We reserve the right to cancel orders due to:
• Product unavailability
• Pricing errors
• Shipping restrictions
• Fraud detection
All cancelled paid orders will be fully refunded.

5. DELIVERY POLICIES
5.1 Shipping Region
We ship internationally, excluding the United States.
5.2 Timelines
Delivery dates are estimates. Delays caused by customs or high courier volume are outside our control.
5.3 Address Accuracy
We are not responsible for delivery failures due to incorrect shipping data. Customers must cover costs for packages returned because of refusal or unpaid local fees.

6. INTERNATIONAL TAXES & DUTIES
International shipments may be subject to customs duties, VAT, or local handling fees. These charges are the sole responsibility of the customer. CozyPJS is not responsible for any delays caused by import inspections or restrictions.

7. RETURN REQUIRMENTS
7.1 Window
Return requests must be submitted within 14 days of delivery, or as required by law.
7.2 Item Condition
To be eligible, items must be:
• Unused and unwashed
• Free from odors, stains, or pet hair
• In original, resaleable condition
7.3 Expenses
Customers pay for return shipping unless the product is faulty. We may reduce refund amounts for items that show signs of wear.

8. DEFECTIVE OR MISTAKEN ITEMS
If your order arrives damaged or incorrect, contact us immediately. Please provide:
• Your order number
• A clear description of the issue
• Photos of the item and original packaging.

9. LEGAL PROTECTIONS
9.1 Intellectual Property
All site content is owned by CozyPJS.
9.2 Privacy
Your data is handled securely and only used to facilitate your transaction.
9.3 Liability
CozyPJS is not responsible for delays beyond our control, shipping errors made by the customer, or damage from improper care. These terms are governed by our operating jurisdiction.

10. CUSTOMER SUPPORT
For inquiries regarding our terms, please reach out:
• Email: cozypjsinfo@gmail.com
• Website: www.cozypjs.com

11. RETURN SUBMISSION FORM
To start a return, email us with the following details:
• Full Name & Order Number
• Item Name, Size, and Color
• Specific Reason for Return
• Date of Receipt
• Evidence photos (if the item is faulty)