Returns & Exchanges

By placing an order with COZYpjs, you agree to this Return & Refund Policy. Nothing in this policy removes any mandatory consumer rights that apply in your country.

14-Day Return Policy

Customers may request a return within 14 days of receiving their order, unless a longer mandatory consumer protection period applies in their country. To request a return, contact us at cozypjs@gmail.com with your order number, full name, email address, product name, and reason for return.

Return Conditions

Returned items must be clean, unused, unwashed, undamaged, and suitable for resale. Items must be free from perfume, deodorant, makeup, stains, pet hair, odours, sweat marks, washing marks, damage, and signs of wear. Original packaging, tags, labels, and accessories should be included where possible. COZYpjs may refuse a return or reduce the refund amount if the item has been handled beyond what is necessary to check the product.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. Customers are responsible for safely packaging the return. We recommend using tracked shipping and keeping proof of postage. COZYpjs is unable to take responsibility for return packages that are lost, delayed, or damaged by the courier.

Refunds

Refunds are processed after the returned item has been received and inspected. Refunds will be made to the original payment method where possible. COZYpjs may reduce the refund amount if the returned item has reduced value due to use, washing, damage, or handling beyond what is necessary to check the product.

Faulty or Wrong Items

If you receive a faulty or incorrect item, contact us at cozypjs@gmail.com with your order number, photos of the item and packaging, and description. COZYpjs will review the case and offer repair, replacement, or refund according to applicable consumer law.

Exchanges

Exchanges may be offered depending on stock availability. Customers may be responsible for return shipping and new shipping costs unless the exchange is due to a faulty or incorrect item.

Non-Returnable Items

COZYpjs may refuse returns for items that have been used, washed, damaged, or altered; items in unsuitable hygiene condition; or items with signs of wear. This does not remove mandatory rights for faulty products.

Contact Us

For returns, refunds, or product issues, contact us at: cozypjsinfo@gmail.com. Visit us online at cozypjs.com.

How to Start a Return

To start your return, contact us at cozypjsinfo@gmail.com with your order number and the reason for the return. Please note that the customer is responsible for return shipping costs unless the item is faulty or we made a mistake. Once your item is inspected, refunds are processed back to your original payment method within a few business days.