Shipping Policy

COZYpjs ships internationally to selected countries.

By placing an order with COZYpjs, you agree to this Shipping Policy.

Processing & Pre-Orders
Some COZYpjs items may be available as pre-order or early access items. This means the item can be purchased before it is ready to ship. Pre-order items are estimated to ship within 2 to 6 weeks from the order date, unless another timeframe is shown on the product page or checkout.

Shipping timeframes are estimates and may vary due to supplier processing, production timing, product availability, high demand, holidays, customs clearance, courier delays, or corporate circumstances outside our control. By placing a pre-order, you agree to the estimated shipping timeframe shown at the time of purchase. Once an order has been processed, prepared, packed, or shipped, changes or cancellations may no longer be possible.

Delivery Times
Delivery times vary depending on the destination country, customs clearance, courier service, postal service, holidays, weather, and local delivery conditions. Any delivery estimate shown on our website, checkout, order confirmation, or tracking page is an estimate only. COZYpjs is not responsible for delays caused by customs, couriers, postal services, supplier processing, incorrect customer information, or circumstances outside our control.

Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout. COZYpjs is not responsible for delays, failed delivery, returned packages, or extra costs caused by incorrect, incomplete, or outdated shipping information. If a package is returned because of an incorrect address, failed delivery, refusal, unpaid customs fees, or lack of collection, the customer may be responsible for return shipping, reshipping fees, customs charges, handling fees, and related costs.

Customs, Taxes & Import Fees
For international orders, customs duties, import VAT, local taxes, courier handling fees, storage fees, or other local charges may apply. These charges are set by local authorities and are the customer’s responsibility unless clearly included at checkout. COZYpjs is not responsible for customs delays, customs decisions, import restrictions, local taxes, or courier handling fees.

Tracking
If tracking is available, customers may receive tracking information by email or through the order confirmation page. Tracking updates may take time to appear and may update slowly during international transit, customs processing, courier handovers, or local delivery handling.

Lost, Delayed, or Delivered Packages
If a package appears delayed, please contact COZYpjs so we can help check the tracking information where available. If a package is marked as delivered by the courier or postal service, COZYpjs considers the order delivered, unless mandatory law requires another solution. Customers should check with the courier, local postal service, household members, neighbours, building reception, parcel locker, pickup point, or delivery location.

Shipping Costs
Shipping costs, if applicable, are shown at checkout before payment is completed. Shipping costs may vary depending on destination country, shipping method, order value, courier fees, promotions, and fulfilment costs.

Contact Us
For shipping questions, contact us at:
Email: cozypjsinfo@gmail.com
Website: cozypjs.com